What information de we collect ?

Name & contact information

That is, the information that you provide us at the time of a purchase or that you yourself provide when contacting us…

  • Name, delivery address, phone number and email address
  • Products you have purchased in both current and previous purchases

…As well as the information that we receive about you when you visit our website or by completing a purchase.

  • Payment information - Which payment method you have chosen as well as if the payment is completed or not.
  • Information that you share when browsing our website or using our app. This includes your IP address and what type of device you are using as well as your location, if permission has been given, and how you use the website or app.

The information that you give us is necessary so that we can take part in an agreement with you. All other information that we collect about you is necessary to be able to optimize your experience with us and for you to receive the best possible service. The basis for this is outlined below:

Name and contact information

Name, phone number, address details and email address.

How we use your information Why
We deliver your order To fulfill the agreement between us - that is, deliver the product you have ordered! :)
We send an email with your order confirmation and delivery information To fulfill the agreement between us by informing you that your order is received or on its way.
We save your order history To fulfill the agreement between us regarding the return policy and the right to a flawless product as well as to provide customer service.
We send information about new products and campaigns Eligible interest - To keep you updated about new products. You can of course decline this at any time!
We send a request for purchase and product review Eligible interest - We want to ensure that everything was as it should with the product in addition to be able to offer you and other customers a better understanding of the product.
We save your purchasing information To be able to follow legislation, such as for accounting.
We protect you and ourselves from fraud and abuse of your information Eligible interest - to prevent and detect fraud towards you or us.

 

Payment information

We use PayPals’s checkout service to offer you a safe and secure payment process when ordering products. In cooperation with PayPal, we receive certain information about your payment in order to administer the purchase.

How we use your information Why
We see which payment method you have chosen and if the order has received payment or not To fulfill the agreement between us - To be able to deliver a product we must know if we have received payment.

 

Device information

Information that you share with us when browsing our website or when using our app. This includes your IP-address and which type of device you’re using. If permission has been given, it additionally includes your location and how you use the website or app. This is all collected through cookies. You can at any time choose to not accept cookies by changing the settings on your computer.

How we use your information Why
We find out what you and other customers like Eligible interest - To be able to show and offer what you specifically could be interested in
We use your device information as an IP address Eligible interest - To make sure that we don’t confuse you with other users, for example when you chat with us.
We use your geographical location (if you’ve approved this). Eligible interest - To get your location information so that we can save your language and currency preference when you visit our site.
We follow the information on how you use our site (eg. time spent on the website and what you click on) Eligible interest - To be able to follow up on how you use our site in order to develop our website and your shopping experience so that you are always happy with us! :)
We save the products you have selected as favourites and items you have in the shopping cart. To fulfill the agreement between us - So that we can sell things to you!
We show ads from  V8carsshop when you visit other websites on the internet. Eligible interest - To be able to target ads and campaigns that you like. These cookies also regulate how many times an ad is shown to you and help us monitor our marketing campaigns.
We analyse and monitor marketing campaigns through cookies Eligible interest - These cookies regulate how many times an ad has been shown to you and help us monitor our marketing campaigns.

 

Your discussions and chats with us

Your conversations with us through chat, email, text message or social media are saved so that we can answer your messages and offer you the best service.

How we use your information Why
We offer customer service. To be able to fulfill our agreement with you - we have promised to be there whenever you need us! :)
For training purposes In order to train our staff and offer the best possible customer service. We never save your name or other contact details for this.

 

You are always entitled to object to any of these points, but keep in mind that it can lead to that we cannot offer the perfect shopping experience to you with all of our services. However, it is of course you who decide how you would like it! :)

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